Contact Centre Operations Manager
Hiddenwell Central Services
📍 Moreton-in-Marsh, England, United Kingdom
Job Description
Contact Centre Operations Manager
Location: Moreton-in-Marsh, Gloucestershire (Head Office)
About Hiddenwell
At Hiddenwell, we create exceptional wellness and hospitality experiences across our award-winning portfolio of luxury spa and hotel destinations. Our guests are at the heart of everything we do, and we're looking for a talented Contact Centre Operations Manager to help us deliver outstanding service at every stage of the guest journey.
This is an exciting opportunity for an analytical, commercially aware, and operationally focused professional to play a key role in supporting the performance of our Central Reservations and Guest Contact Centre.
The Role
As Contact Centre Operations Manager, you will be responsible for supporting the effective day-to-day operation of our Central Reservations and Guest Contact Centre. Working closely with the Head of Customer Journey & Reservations, Sales ...