Contact Centre Officer

Are you an experienced customer service professional looking for a rewarding role where you can make a genuine difference?
Centacare is seeking a Contact Centre Officer to join our Aged Care & Home Safety team. As the first point of contact for clients, you'll play a key role in delivering high-quality customer service by responding to enquiries, assisting with service bookings, resolving customer queries, and helping clients navigate our services.

Working within a collaborative and supportive team, you'll provide professional customer support across phone, email, face-to-face and digital channels while maintaining accurate client records and contributing to a positive customer experience.
Following successful completion of training, this full-time role offers a hybrid work arrangement, allowing you to work from home four days per week and attend a Centacare office one day per week.

About the Role
Reporting to the Team Leader – Contact Cent...