Contact Centre Customer Advisor
W
Wild Recruitment
📍 Milton Keynes, Buckinghamshire, United Kingdom
Job Description
Contact Centre Customer Advisor
We are seeking an experienced Contact Centre Customer Advisor to join our highly respected and desirable client based in Milton Keynes.
This is an excellent opportunity for a customer-focused individual looking for a long-term career opportunity with potential for a permanent position.
The Role
You will be the first point of contact for customers, managing enquiries via phone, email, live chat and social media. Working as part of a busy customer service team, you'll provide accurate information, resolve queries efficiently and deliver an exceptional customer experience.
Key Responsibilities
Manage multi-channel customer enquiries.
Resolve queries or escalate where required.
Maintain accurate records using Microsoft Dynamics.
Support customers with enquiries relating to their current account.
Meet service level agreements and quality standards.
Work collaboratively with internal teams to deliver exc...
We are seeking an experienced Contact Centre Customer Advisor to join our highly respected and desirable client based in Milton Keynes.
This is an excellent opportunity for a customer-focused individual looking for a long-term career opportunity with potential for a permanent position.
The Role
You will be the first point of contact for customers, managing enquiries via phone, email, live chat and social media. Working as part of a busy customer service team, you'll provide accurate information, resolve queries efficiently and deliver an exceptional customer experience.
Key Responsibilities
Manage multi-channel customer enquiries.
Resolve queries or escalate where required.
Maintain accurate records using Microsoft Dynamics.
Support customers with enquiries relating to their current account.
Meet service level agreements and quality standards.
Work collaboratively with internal teams to deliver exc...