Contact Center Supervisor — After-Sales & Coaching

Abbott Laboratories is seeking a supervisor to oversee the contact center operations in Taguig, Philippines. The role focuses on supervising a customer service team delivering after-sales non-technical support in line with contract terms.

You will implement work allocations and rosters for paraprofessional staff, while mentoring and coaching the team to ensure high-quality customer interactions via phone and email. No budget authority is required.