Contact Center Solution Architect – IVR, Salesforce & Amazon Connect
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Astra North Infoteck Inc.
📍 Toronto, Ontario, Canada
Job Description
Job Description
Contact Center Solution Architect – IVR, Salesforce & Amazon Connect
Toronto, ON
Fully In-Office 5 days/week
Skills:
Digital : Salesforce Sales Cloud
Experience Required: 10 & Above Years
Key Responsibilities:
Define and architect scalable Contact Centre and IVR solutions covering inbound and outbound call flows, self-service journeys, intelligent routing, callback, queue management, and agent handoff scenarios.
Lead discovery workshops with business, operations, and technology stakeholders to...