Contact Center Planning Analyst - (Dialer Execution Administrator)
W
Wells Fargo
📍 IRVING, TX, United States
Job Description
**About this role:**
Wells Fargo is seeking to fill **3 positions** for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team. This role will be responsible for monitoring the inbound and outbound dialer during dialer operation. Design and program dialer strategies to ensure call center agents are targeted to the right campaigns. Analyze dialer data and existing query logic to ensure the dialer is running optimally. Work with Workforce Management teams to ensure agent schedules match demand. Consult with Call Center managers to alert them of agent issues and migrating agents to support demand. Research and resolve legal and compliance inquiries to ensure State and Federal law adherence. Learn new dialer technologies and tools. Programming dialer logic using SQL. Working with technology teams to implement dialer initiatives and execute Bus...
Wells Fargo is seeking to fill **3 positions** for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team. This role will be responsible for monitoring the inbound and outbound dialer during dialer operation. Design and program dialer strategies to ensure call center agents are targeted to the right campaigns. Analyze dialer data and existing query logic to ensure the dialer is running optimally. Work with Workforce Management teams to ensure agent schedules match demand. Consult with Call Center managers to alert them of agent issues and migrating agents to support demand. Research and resolve legal and compliance inquiries to ensure State and Federal law adherence. Learn new dialer technologies and tools. Programming dialer logic using SQL. Working with technology teams to implement dialer initiatives and execute Bus...