Contact Center Forecasting & Scheduling Specialist

FedEx is seeking an individual in Petaling Jaya, Malaysia, responsible for forecasting, capacity planning, and scheduling for contact center resources to ensure optimal service levels. The ideal candidate will have 3–5 years of experience in WFM or multi-channel contact center roles.

Strong analytical, communication, and Excel skills are necessary, along with experience in various WFM platforms such as Verint and Genesys. Join us at FedEx for a diverse and inclusive workforce where growth opportunities are available.