Contact Center Developer

Overview

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Role Purpose

Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem‑solving ability, and a focus on technical delivery. The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. The role partners with business and technical teams to translate requirements into scalable CCaaS and CRM‑integrated solutions, enhance automation and routing capabilities, ensure reliable platform performance and continuous improvement, and align with business objectives.

Key Responsibilities

• Design (HLD/LLD), develop, and customize Contact Center applications
• Parti...