Consumer Operations Team Lead (Bilingual Spanish/English)

Team Overview

The Consumer Operations team serves as a trusted resource for resolving complex consumer concerns, supporting credit-related inquiries, fraud cases, and specialized service needs. Team members play a critical role in driving operational excellence, customer satisfaction, and meaningful service outcomes

This role reports directly to the Senior Manager of the Consumer Operations Support division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Lead and coordinate a high-volume customer support team, managing complex escalations for English- and Spanish-speaking customers while ensuring timely resolution and a white-glove customer experience.

Partner with the Business Manager to oversee daily operations, workflow management, staffing, and resource al...

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