Job Description
Consumer Care Sleep Coach
Job Summary
This role focuses on guiding consumers through their sleep health journey by offering tailored solutions from our sleep health product range. Based within ResMed’s Australian Consumer Care Centre, the position provides frontline support to new and existing consumers across Australia via phone, email, video call, SMS, social media, and live chat.
Let's talk about Responsibilities
• Deliver an exceptional consumer experience across all interactions and channels, aiming to meet consumer needs at the first contact.
• Identify, manage, and convert sales opportunities by helping consumers find the right products and services to suit their needs.
• Proactively promote Resmed’s products, ser...