Job Description
Role Purpose This role is responsible for excellent knowledge in SFG partner onboarding/deman, partner certificate & key renewal, and knowledge of Service Management (Change, Incident and Problem).
Good knowledge on JIRA and Confluence.
Work in rotating shifts and basis to support the services.
Participate in POCs and other technical initiatives.
Create and maintain knowledge base through documentation and KT sessions.
Share technical knowledge and skills with team members to build or uplift capabilities.
Brainstorm with team leaders and peers on emerging technology trends, constantly question and clarify from teams and ensure that critical technology issues are surfaced and considered.
Act as a buddy to new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, and mentoring for competency preparations.
Promote and d...