Construction Customer Care Manager
H
Hygrove Partners Ltd
📍 Wolverhampton, West Midlands (County), United Kingdom
Job Description
Job Title
Customer Care Manager
Location
Wolverhampton (Office Based)
Department
Customer Care
Reports To
Operations Director
Direct Reports
Five Customer Care Coordinators/Administrators
Company Size
Approximately 600 employees
Employment Type
Full-Time, Permanent
Role Purpose
The Customer Care Manager is responsible for leading and developing the Customer Care department, ensuring the delivery of an efficient, professional and customer-focused aftercare service across all construction projects.
Managing a team of five employees, the Customer Care Manager oversees the effective handling of customer enquiries, defects and complaints from project completion through the defects liability and warranty periods. Working closely with the Construction, Commercial, Technical and Sales departments, the post holder is responsible for driving service excellence, improving customer satis...
Customer Care Manager
Location
Wolverhampton (Office Based)
Department
Customer Care
Reports To
Operations Director
Direct Reports
Five Customer Care Coordinators/Administrators
Company Size
Approximately 600 employees
Employment Type
Full-Time, Permanent
Role Purpose
The Customer Care Manager is responsible for leading and developing the Customer Care department, ensuring the delivery of an efficient, professional and customer-focused aftercare service across all construction projects.
Managing a team of five employees, the Customer Care Manager oversees the effective handling of customer enquiries, defects and complaints from project completion through the defects liability and warranty periods. Working closely with the Construction, Commercial, Technical and Sales departments, the post holder is responsible for driving service excellence, improving customer satis...