Job Description
Become a key player as a Customer Care Specialist at Connect Hearing in Sidney, BC. This dynamic role focuses on providing top-notch customer service to meet and exceed patient needs.
Join Connect Hearing, a leading network in hearing care, and be part of the Sonova family. Your day-to-day will include managing appointments, maintaining client files, and facilitating insurance processes. You will also have the opportunity to assist clients with minor device repairs, ensuring their needs are swiftly met.
Key Responsibilities:
• Deliver exemplary customer service in person and virtually
• Organize appointments for Hearing Care Professionals
• Maintain accurate client accounts and relationships
• Liaise with insurance companies for billing efficiency
• Support clients with device cleaning and small repairs
Requirements:
• Excellent communication and customer service abilities
• Background in accounts receivable is a plus
• Eagerness to learn and adapt in a...
Join Connect Hearing, a leading network in hearing care, and be part of the Sonova family. Your day-to-day will include managing appointments, maintaining client files, and facilitating insurance processes. You will also have the opportunity to assist clients with minor device repairs, ensuring their needs are swiftly met.
Key Responsibilities:
• Deliver exemplary customer service in person and virtually
• Organize appointments for Hearing Care Professionals
• Maintain accurate client accounts and relationships
• Liaise with insurance companies for billing efficiency
• Support clients with device cleaning and small repairs
Requirements:
• Excellent communication and customer service abilities
• Background in accounts receivable is a plus
• Eagerness to learn and adapt in a...