Job Description
The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.
Essential Job Functions
- welcoming resident guests
- opening doors for residents and guests
- answering the Concierge phone line
- after‑hours package pickup
- addressing resident inquiries and concerns
- updating communication logs on the resident portal
- managing general security (e.g., loitering)
- providing resources to customers and creating a welcoming environment for residents, customers, vendors, and neighbors
- acquiring a broad knowledge of the community and surrounding area
- building strong relationships with current and future members of the apartment community
- marketing the property
- maintaining positive relationships with residents to ensure o...