Job Description
Position OverviewThe St. Regis Punta Mita Resort is looking for a full‐time Spa Front Desk Associate to manage service scheduling, guest interactions, and revenue collection.Schedule services for individuals and large groups using spa/salon reservations software system.Call guests to confirm scheduled services.Answer questions about available services.Update the reservations/cancellations list throughout the day, inform providers of last‐minute changes, and resolve scheduling issues by working with supervisor/manager.Check in guests for appointments, confirm first and last name, and provide general spa orientation.Promote and sell spa/salon services.Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.Process guest payments for spa/salon services and obtain payment authorization as needed.Accept and log cash tips for employees.Balance, scan, and drop receipts with Accounting.Notify Engine...