Job Description
Concierge – Four Seasons Hotel Kuala Lumpur
We are looking for a seasoned Concierge to represent Four Seasons Hotel Kuala Lumpur. The role requires a commitment to excellence, enthusiasm, and a passion for delivering superior guest service.
Key Responsibilities
- Display a friendly, courteous, and professional manner at all times.
- Respond to all interactions efficiently and courteously to achieve maximum customer satisfaction.
- Answer the telephone before the fourth ring, keeping hold times under 15 seconds or offering a callback within three minutes.
- Listen carefully and patiently to all guest requests, ask clarifying questions to determine complete needs.
- Provide knowledgeable recommendations with local insight and understanding of guest needs.
- Assist with booking or arrangements, offering electronic confirmation (text or email), written or voicemail confirmation.
- Provide accurate completion estima...