Job Description
Overview
The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating and resolving first level information systems problems for appropriate service, repairs, training and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Perform other duties as assigned.
Responsibilities
+ Provide technical maintenance and service for all ADPE equipment. (20%)
+ Evaluate equipment for malfunctions and deficiencies. (20%)
+ Performs baseline procedures, and hardware replacement. (20%)
+ Work closely with the Systems Support Specialist, Lead (SSSL) to determine servi...
The Computer Service Technician applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis and solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. They are responsible for recognizing, researching, isolating and resolving first level information systems problems for appropriate service, repairs, training and follow-up. Also performs technical inspections for all work processed in the Automated Data Processing Equipment (ADPE) Bench. Perform other duties as assigned.
Responsibilities
+ Provide technical maintenance and service for all ADPE equipment. (20%)
+ Evaluate equipment for malfunctions and deficiencies. (20%)
+ Performs baseline procedures, and hardware replacement. (20%)
+ Work closely with the Systems Support Specialist, Lead (SSSL) to determine servi...