Complaints Specialist
C
CCA Recruitment Group
📍 Altrincham, Greater Manchester, United Kingdom
Job Description
Role: Complaints Specialist
Location: Altrincham (Fully Office Based)
Salary: £26,228 + Bonus (up to £1,200 per year) + Excellent Benefits
Hours: 37.5 hours per week
Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeks
Resolving Problems. Restoring Trust. Making Every Outcome Count.
This is an opportunity for an experienced Complaints Specialist to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes.
As a Complaints Specialist, you'll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you'll play a key role in ensuring every customer receives a professional, empathetic, and effective service.
We're looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about deliveri...
Location: Altrincham (Fully Office Based)
Salary: £26,228 + Bonus (up to £1,200 per year) + Excellent Benefits
Hours: 37.5 hours per week
Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeks
Resolving Problems. Restoring Trust. Making Every Outcome Count.
This is an opportunity for an experienced Complaints Specialist to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes.
As a Complaints Specialist, you'll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you'll play a key role in ensuring every customer receives a professional, empathetic, and effective service.
We're looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about deliveri...