Complaints Resolution Lead, Derby

Can you turn a negative into a positive?

Were looking for an exceptional investigatorwith an eye for detail and a natural talent for building relationships, to join our small, proactive Complaints Team.

Youll be part of a wider Customer Experience team who will need your support to consistently deliver effortless experiences to our customers.

You will be a driver of change by collating trend data and communicating findings to the business to inform service change preventing complaints from occurring, escalating, or reoccurring.

Youre someone with a practical approach to problem solving who, no matter what the problem or medium can communicate effectively, clearly, and accurately putting into practice those excellent Customer Complaints skills youve developed in your career so far.

With your proven track record youll be adept at investigating stage 1 and 2 complaints and preparing information for the Housing Ombudsman Futures will ...