Complaints Investigator
4
4Recruitment Services
📍 Chaucer, Greater London, United Kingdom
Job Description
Complaints Investigator – Remote
We are currently recruiting 5 Complaints Investigators to join a busy and impactful team Remotely. This is a great opportunity for individuals with strong investigative and communication skills who are passionate about delivering fair outcomes and improving resident experiences.
Role Overview
You will be responsible for investigating and resolving complaints raised by residents, ensuring each case is handled fairly, efficiently, and in line with the 2024 Housing Ombudsman Complaint Handling Code. This role plays a key part in promoting a positive complaint-handling culture and strengthening relationships with residents.
Key Responsibilities
Conduct thorough investigations into resident complaints, gathering and analysing all relevant information
Liaise with internal teams and external contractors to support effective complaint resolution
Ensure all activities comply with the Housing Ombudsman Complaint Handling ...
We are currently recruiting 5 Complaints Investigators to join a busy and impactful team Remotely. This is a great opportunity for individuals with strong investigative and communication skills who are passionate about delivering fair outcomes and improving resident experiences.
Role Overview
You will be responsible for investigating and resolving complaints raised by residents, ensuring each case is handled fairly, efficiently, and in line with the 2024 Housing Ombudsman Complaint Handling Code. This role plays a key part in promoting a positive complaint-handling culture and strengthening relationships with residents.
Key Responsibilities
Conduct thorough investigations into resident complaints, gathering and analysing all relevant information
Liaise with internal teams and external contractors to support effective complaint resolution
Ensure all activities comply with the Housing Ombudsman Complaint Handling ...