Complaints Handler

Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Complaints Handlerto join their team.

Key responsibilities will include:

As a Complaints Handler, you will play a crucial role in maintaining our commitment to delivering exceptional customer service. You will be responsible for receiving and acknowledging all client service issues, conducting thorough investigations, and ensuring timely resolutions. You will maintain the highest level of professionalism while focusing on quick and efficient solutions.

• Receive and acknowledge all client service issues in line with the complaints procedure
• Thoroughly investigate all client service issues through discussion with the client and appropriate internal staff
• Resolve all client service issues in a timely manner, always focusing on client resolution and retention
• Maintain the highest level of professionalism...