Complaints Handler 6 Month Fixed Term Contract

Overview Thoroughly investigate and resolve service complaints and causes of customer dissatisfaction, in line with procedures, regulatory requirements and client service level agreements. Work closely with other functions, business areas and clients to provide the very highest level of customer service identifying and reporting root causes of dissatisfaction and complaints, identifying actions and process, procedural improvements and training to reduce the incident of complaints and dissatisfaction Key Accountabilities and Main Responsibilities

Investigate the causes of customer dissatisfaction and resolve service complaints in line with procedures and regulatory requirements.

Undertake and report root cause analysis, identifying trends and issues that arise by process, product or complaint type, including gaps in policies, procedures and training.

Identify opportunities to build positive customer relationships and provide excellent customer service...

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