Job Description
Your new role
Your new role…
At Sofology, we know a sofa is much more than a piece of furniture; it’s where life happens. When things don’t go quite as planned, our customers need someone who listens, understands, and takes ownership. As a Complaints Adviser, you’ll be that person.
You’ll be the voice of reassurance and resolution, handling customer concerns with empathy, professionalism, and care. By investigating issues, finding solutions, and keeping customers informed every step of the way, you’ll help turn challenging situations into positive experiences and rebuild confidence in the Sofology brand.
Using your exceptional communication and problem-solving skills, you’ll manage complaints across multiple channels, ensuring every customer feels heard, valued, and supported. From investigating complex complaints and finance concerns to supporting customers through Subject Access Requests, property damage claims, and escalations involv...