Job Description
The role Complaints & Resolution Specialist Location: Beeston, Nottingham, NG9 1LA Salary Banding: £30,629 - £32,241 Contract Type - 12 Month Fixed Term - Full Time 37.5hrs per week We're looking for a proactive, resilient, and detail-driven Complaints & Resolution Specialist to join our central team at MTVH. This is a high-profile role where you'll take ownership of complex complaints, working closely with MPs, the Ombudsman, and senior stakeholders to deliver fair outcomes and drive continuous service improvement. • Act as the key point of contact for Stage 1 Central Services complaints, MP enquiries, and Ombudsman investigations • Take ownership of complex and sensitive cases, ensuring effective resolution within agreed timeframes • Review and triage incoming complaints, allocating them appropriately or progressing them for formal investigation • Build strong relationships with Ombudsman adjudicators, MPs, Regional Directors, and internal teams • Prepare high-quality Ombudsman inves...