Community Support Services
F
FirstService Residential
📍 Plantation, Florida, United States
Job Description
Description
Job Overview:
The Community Services Specialist will provide administrative services and support to managers, and sometimes homeowners/vendors by responding to inquiries, concerns, and requests about products and core services. In addition, the Community Services Specialist will escalate or resolve questions, complaints, errors, billing, and other queries.
Responsibilities:
- Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are escalated or resolved both promptly and thoroughly.
- Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
- Document the appropriate resolution of all interactions within the appropriate systems and applications.
- Resolve all open inquiries within prescribed timelines whil...