Job Description
Job Overview
The Community Leader is responsible for providing good customer service to tenants, as well as ensuring administrative, maintenance, cleaning and general up-keep of the building.
Key Responsibilities
- Advertising and showing units to prospective tenants, answering rental inquiries, processing application forms, assisting with checking credit references, emailing requested documents/applications to Head Office for approval, and closing deals while tracking and recording all rental calls, emails, and walk-ins.
- Ensure high tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing customer service, and coordinating maintenance and light repairs. Treat all tenants with respect during disputes and maintain communication throughout the resolution process.
- Be available during working hours and respond quickly to tenant emergencies. Prioritize requests for accommodation and ensure compliance wi...