Job Description
The Communications Trainer is responsible for enhancing the communication skills of employees by designing and delivering training programs focused on verbal and written communication, customer interaction, active listening, business etiquette, and client-specific communication standards. The role partners with Operations, Quality, and Learning & Development teams to improve customer experience, employee confidence, and overall communication effectiveness.
Key Responsibilities
- Facilitate communication training programs for new hires and tenured employees across multiple business units.
- Deliver training on English language proficiency, grammar, pronunciation, accent neutralization, active listening, empathy, business writing, and professional communication.
- Conduct communication assessments to identify skill gaps and recommend targeted development plans.
- Develop, update, and maintain training materials, facilitator guides, presentation...