Commercial Services Specialist I
C
Cox Enterprises
📍 Dallas, Texas, United States
Job Description
Job Description
This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms.Responsibilities:
Responsible for managing the redemption office and promptly escalating high-level issues to management when local solutions are not feasible.
Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
Receiving and processing payments, including money orders and cashier’s checks
The ability to operate jump boxes and tire air compression pumps
Capability to perform effectively in various weather conditions, both in...