Job Description
- Apply & adapt all HQ guidelines, such as client services, visibility, merchandising, customer service, compliance and security, and support boutiques in smooth operations.
- Actively ensure the implementation of company guideline in boutiques and the achievement of operational KPIs
- Review & update the operations guideline to fulfil the client experience.
- Ensure professional Customer Service is provided in boutiques.
- Analyze client feedback and communicate results and define action plans with Training Manager and Boutique Managers
- Assist boutique team to handle customer complaints, use the opportunity to build up a long-term relationship.
HOW WILL YOU MAKE AN IMPACT?
Operation Excellence
- Apply & adapt all HQ guidelines, such as client services, visibility, merchandising, customer service, compliance and security, and support boutiques in smooth operations.
- Actively ensure the ...