Collections Team Manager - Banking (Onsite)

Sutherland is seeking a Team Leader in Mabalacat, Pampanga, to manage team performance in 1st Party Collections. You will improve key performance indicators through coaching and relationship building, ensuring a high-performing team that collaborates effectively.

The ideal candidate has at least 2 years of experience in a BPO setup, specifically in US banking and financial collections. Strong analytical and communication skills are essential for this role. The position requires onsite work in Clark Pampanga with shifting schedules.