Collections Team Leader - Naga

About the Role

Lead and support our collections team handling motorcycle loan accounts.

Responsibilities

• Lead, coach, and supervise a team of field collectors to achieve collection targets.
• Monitor daily collection activities and ensure compliance with company policies and regulatory requirements.
• Conduct regular performance reviews, provide coaching, and implement action plans to improve team productivity.
• Perform account monitoring, portfolio reviews, and delinquency management.
• Coordinate field collection activities and conduct client visits when necessary.
• Prepare and submit collection performance reports and recommendations to management.
• Investigate collection issues and resolve escalated borrower concerns.
• Ensure proper documentation and timely endorsement of accounts for further collection actions.
• Travel within the assigned area to monitor accounts, support c...