Collections Team Lead – BPO Ops, Data-Driven Coach

Sutherland is seeking a Team Leader in Angeles, Pampanga to manage team performance and improve key performance indicators through effective coaching and active relationship management. Candidates should possess at least 2 years of experience in a similar role within a BPO setup, especially in US banking collections.

The role involves proactive engagement with team members to foster a positive work environment and the ability to present performance metrics to clients. Open to candidates willing to work onsite with night shifts.