Job Description
Description
We are seeking a confident and customer-focused Collections Specialist to take ownership of a significant aging receivables backlog. This individual must be comfortable having difficult conversations, holding customers accountable to payment commitments, and driving collections efforts while maintaining positive business relationships.
The ideal candidate has a strong sense of urgency, excellent communication skills, and the ability to push back professionally when necessary. They are not afraid to ask tough questions, escalate issues appropriately, and challenge payment delays, all while providing a high level of customer service.
Key Responsibilities:
-Manage and reduce a large backlog of past-due accounts.
-Contact customers by phone and email to secure payment and resolve delinquent balances.
-Investigate and resolve billing disputes, short payments, and account discrepancies.
-Negotiate payment arrangement...
We are seeking a confident and customer-focused Collections Specialist to take ownership of a significant aging receivables backlog. This individual must be comfortable having difficult conversations, holding customers accountable to payment commitments, and driving collections efforts while maintaining positive business relationships.
The ideal candidate has a strong sense of urgency, excellent communication skills, and the ability to push back professionally when necessary. They are not afraid to ask tough questions, escalate issues appropriately, and challenge payment delays, all while providing a high level of customer service.
Key Responsibilities:
-Manage and reduce a large backlog of past-due accounts.
-Contact customers by phone and email to secure payment and resolve delinquent balances.
-Investigate and resolve billing disputes, short payments, and account discrepancies.
-Negotiate payment arrangement...