Job Description
Responsibilities
- Track, record, and reconcile assigned customer accounts.
- Contact past-due customers to request payment and resolve outstanding balances.
- Process payments and assist with arranging payment timelines or installment plans when necessary.
- Identify gaps in supporting documentation or invoices and notify the assigned collector.
- Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
- Ensure all paperwork is accurate, complete, and available to support timely collections.
Invoice & Documentation Management
- Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
- Ensure all paperwork is accurate, complete, and available to support timely collections.