Collections Specialist

We’re seeking a driven and reliable Collection Specialist to join our team of professionals. Their duties include negotiating repayment plans, resolving payment issues, and providing information on financial options to help clients meet their obligations. Collections Specialists must adhere to ethical and legal practices, document all interactions accurately, and strive to maintain positive customer relationships while recovering outstanding amounts. Strong communication skills, empathy, and persistence are crucial for success in this role, as Collections Specialist work to recover funds while preserving customer goodwill.

Duties/Responsibilities

• Monitor aging reports and follow up with customers on past‑due invoices
• Investigate payment discrepancies, issue dunning notices, and update account notes
• Communicate with clients via phone, email, or portal regarding payment status
• Collaborate with billing and sales teams to resolve ...