Collections Specialist (BPO)

About the job Collections Specialist (BPO)

Job Overview

We are seeking a motivated and detail-oriented Collection Specialist to join our U.S. campaign in a dynamic BPO environment. The role involves managing client accounts, reaching out to customers with overdue payments, and ensuring timely resolution while maintaining professionalism and positive customer relationships.

You will be responsible for handling inbound and outbound collection calls, negotiating payment arrangements, and ensuring compliance with U.S. laws and client-specific requirements.

Key Responsibilities

• Monitor assigned accounts to identify delinquent payments and take appropriate collection actions.
• Review account histories, billing records, and customer payment behavior to understand the cause of delinquency.
• Make outbound calls, send follow-ups, and communicate effectively with customers regarding overdue balances. <...