Collections Specialist

SUMMARY

The Collections Specialist is responsible for managing delinquent accounts through direct customer engagement, legal processes, and administrative follow-up. 

MAJOR DUTIES/RESPONSIBILITIES: 

•    Initiate and manage outbound collection calls to customers with past-due accounts.
•    Conduct skip tracing to locate customers who are unresponsive or have moved without notice.
•    Prepare and file legal documentation for repossessions, garnishments, and other legal remedies.
•    Draft and send collection letters in accordance with company policy and regulatory guidelines.
•    Maintain accurate and up-to-date records of all collection activities in the system of record.
•    Collaborate with branch staff and legal teams to escalate accounts requiring legal recourse.
•    Monitor and follow up on accounts in ...