Collections - Office Manager
T
TruNorth Resolution Group LLC
📍 Williamsville, New York, United States
Job Description
Office Manager
Position Summary
We are seeking a motivated, dependable, and results-driven Office Manager to oversee the daily operations of our collections floor. This leadership position is responsible for supporting Collectors and Point Callers (PCs), maintaining productivity, ensuring compliance with company policies and client requirements, and fostering a positive, professional work environment. The ideal candidate is a confident leader who can effectively coach employees, resolve complex situations, and make sound decisions while balancing the needs of consumers, clients, and the company.
Key Responsibilities
Position Summary
We are seeking a motivated, dependable, and results-driven Office Manager to oversee the daily operations of our collections floor. This leadership position is responsible for supporting Collectors and Point Callers (PCs), maintaining productivity, ensuring compliance with company policies and client requirements, and fostering a positive, professional work environment. The ideal candidate is a confident leader who can effectively coach employees, resolve complex situations, and make sound decisions while balancing the needs of consumers, clients, and the company.
Key Responsibilities
- Oversee the daily operations and workflow of the collections floor.
- Supervise, coach, and support Collectors and Point Callers (PCs).
- Monitor employee productivity, attendance, and adherence to company expectations.
- Conduct f...