Job Description
Key Responsibilities
- Track, record, and reconcile assigned customer accounts.
- Contact past‑due customers to request payment and resolve outstanding balances.
- Process payments and assist with arranging payment timelines or installment plans when necessary.
- Identify gaps in supporting documentation or invoices and notify the assigned collector.
- Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
- Ensure all paperwork is accurate, complete and available to support timely collections.
- Pull data sets from FA&P portals for analysis.
- Extract data from the accounting system and combine it with BI tool outputs.
- Prepare customer‑specific reports according to required deadlines.
- Support the Collections Team with administrative duties related to accounts receivable.
- Participate in continuous improv...