Collections Agent - no evenings/weekends!

We’re looking for Collections Advisors to join our team on a permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YD.

What you’ll be doing:

• Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
• Ensuring regulatory compliance in the case of collections activity, determining reason for customer payment delinquency and obtaining payment commitment
• Using online systems to accurately document customer account information, adhering to data privacy legislation
• Understanding the customers financial situation, providing options and solutions, ensuring fair outcomes, including for our vulnerable customers
• Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service
• Handle customer telephone calls (both inbound and outbound) and interactions in an...