Coffee Machine Service Technician - Contact Center

Full-time | Hybrid: Twice a week onsite

Position Summary

The Technical Assistant – Contact Center plays a critical dual function: providing frontline technical support to Nestlé Professional customers through a multi‑channel contact center, and supporting backend technical operations, including trade asset management, machine performance, contractor coordination, and quality compliance.

This role ensures seamless technical assistance, efficient issue resolution, and outstanding customer experience while upholding Nestlé’s operational, quality, and safety standards.

Main Purpose of the Job

• Deliver technical machine assistance, troubleshooting, and customer support via inbound/outbound calls, email, WhatsApp, and other channels.
• Provide backend technical support including machine tracking, M&R reporting, contractor coordination, and trade asset quality compliance.
• Ensure accurate case logging in C4C and provide t...