Cloud Service Delivery Analyst
H
Harvey Nash
📍 anderston, scotland, United-Kingdom
Job Description
Job Description
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Overview
We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.
Key Responsibilities
- Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
- Monitor and report on service performance, availability, and SLAs/OLAs
- Act as a key point of contact between cloud engineering, service management, and business stakeholders
- Manage and maintain incident, problem, and change processes in line with ITIL
- Produce regular service reports, dashboards, and KPI metrics
- Track and ...