Cloud Reliability Analyst: Resolve & Automate Cloud Ops

Epicor is seeking a Cloud Reliability Analyst to enhance customer support for cloud-hosted solutions in Monterrey, Nuevo León. In this role, you will resolve technical issues, maintain high customer satisfaction, and manage critical cloud infrastructures.

The ideal candidate will have over 2 years of experience in technical support, outstanding communication skills, and a strong understanding of modern IT infrastructure and cloud technologies. Epicor offers comprehensive health benefits, mentoring programs, and a focus on work-life balance.