Job Description
Amazon Connect Developer
Remote | 6 Month Contract | Up to £425/day Inside IR35
We're supporting a large-scale organisation undergoing a significant contact centre transformation and are looking for an experienced Amazon Connect Developer to join the team.
This role will play a key part in designing, implementing and enhancing cloud-based contact centre solutions, helping shape the future customer experience across voice, chat and digital channels.
The Role
You'll be responsible for the design, configuration and ongoing development of Amazon Connect solutions, working closely with stakeholders across technology, operations and the wider business.
Key responsibilities include:
- Designing and implementing scalable Amazon Connect solutions
- Building and maintaining contact flows, IVRs, routing profiles and agent hierarchies
- Deve...