Job Description
Overview
As Client Solutions Manager you will be working directly with our commercial clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients of moderate complexity – driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required. How you'll make an impact Supporting a designated portfolio of Commercial Clients, playing the lead role in day-to-day servicing needs, account retention and continually building upon customer relationships. Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers. Respond to client service inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client. Identify upselling and cross-selling opportunities, driv...