Client Services Specialist - Part Time, 11am-4pm, Tuesday-Saturday
C
Citizens
📍 Riverside, RI, United States
Job Description
Description
Responsibilities
+ Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products.
+ Provides product/service information by answering questions & offering assistance.
+ Independently services both internal and external customers on a wide variety of cash management products, services and technical issues.
+ Research problems and provide customer with resolution within established timeframes.
+ Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
+ Proactively advise management of impending problems or obstacles to meeting service standards.
+ Expected to help minimize financial risk to the bank.
+ Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.
+ Diagnose, prioritize, resol...
Responsibilities
+ Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products.
+ Provides product/service information by answering questions & offering assistance.
+ Independently services both internal and external customers on a wide variety of cash management products, services and technical issues.
+ Research problems and provide customer with resolution within established timeframes.
+ Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
+ Proactively advise management of impending problems or obstacles to meeting service standards.
+ Expected to help minimize financial risk to the bank.
+ Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.
+ Diagnose, prioritize, resol...