Client Services Lead - Insurance Call Centre

African Independent Brokers (AIB) invites applications for a Client Services Manager position in Springs. This is a leadership role focused on building, leading, and elevating our client service in an insurance call centre.

You will own service levels, drive performance, develop Team Leaders and Consultants, handle escalations, and ensure regulatory compliance while aligning operations with sales and partners. On-site, you’ll shape a high-calibre, customer-first culture.