Client Services Associate

Foundation Medicine

📍 Morrisville, North Carolina, United States

Full Time Information and Record Clerks

Job Description

About the Job:
The Client Services Representative is responsible for responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments within FMI, and between FMI and its partners, customers and the patient. The incumbent operates in a supportive function within the fast-paced Client Services department

Key Responsibilities:
Provide education, guidance, and support to customers and patients regarding Foundation Medicine’s products and services.
Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.
Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
Use problem solving skills to create and offer solutions to customer is...
        

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Job Details

Location Morrisville, North Carolina

Job Type Full Time

Category Information and Record Clerks

Posted July 08, 2026

Deadline August 17, 2026