Job Description
The Application Support department at BGC Partners (Australia) Pty Ltd is seeking a Client Services Analyst to provide essential support for our front-office and middle-office platforms. This customer-facing role requires a unique blend of strong communication skills, practical trading workflow knowledge, and a keen interest in developing technical capabilities. The successful candidate will be a key point of contact for internal brokers and external clients, managing issues and incidents with a focus on effective communication and timely resolution. This role is an excellent opportunity to contribute to a dynamic team and make a real impact on our clients' experience.
Responsibilities- Provide first-line support for BGC/GFI trading platforms, ensuring client issues are managed efficiently and resolved within agreed service levels.
- Act as a client-facing support representative, communicating clearly with brokers, traders, and operations teams during invest...