Client Service Lead - Third Shift

Crane Worldwide Logistics

📍 Lockbourne, Ohio, United States

Full Time Information and Record Clerks

Job Description

Essential Job Functions

 Responds to orders, general client inquiries, invoice questions and client complaints.

Records consistent problem areas

Resolves issues with orders, delivery dates or service.

Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Handles client responses that may require deviation from standard procedures

Provides leadership, coaching and training to a team of client service specialists

Other duties as assigned
Other Skills & Abilities
Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task
Physical Require...

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Job Details

Location Lockbourne, Ohio

Job Type Full Time

Category Information and Record Clerks

Posted June 10, 2026

Deadline July 20, 2026